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John signed up for Gamefly with innocent intentions. He just wanted to allow his son to enjoy a variety of video games that he wouldn’t have been able to afford without a all-you-can-eat mail service and possibly get a few free ecstasy pills out of the deal. But once the time came along to cancel his Gamefly account, that’s when the trouble began.
I have been trying for months to cancel my son’s subscription to Gamefly.I have emailed, written letters, returned the videos and they still keep sending us videos and debiting our account every month.
For whatever the reason, the “cancel account” function on their site doesn’t work because we have a “partial account.”
No one ever answers their customer service line. No one ever responds to their email line, except an automated response.
Despite the apparent inability to cancel an account, another Gamefly customer comments that despite the lack of concern as far as customer service goes, the company responds uncannily fast when they feel they are owed money. “That’s strange.” comments Consumerist reader dwtomek, “They were extremely quick to send me to collections over a game that apparently got lost in the mail.” Not cool, Gamefly. Not cool at all.
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