Mozilla Crowdsources Firefox Customer Support with the Twitter-Aided ‘Army of Awesome’

With the massive number of people who use Firefox and the rather limited resources that you can expect from an open-source company, Mozilla has decided to turn over their Twitter customer support tasks to the people. Mozilla’s new Army of Awesome encourages Firefox lovers to help their fellow FFers by answering Twitter mentions of Firefox, which are updated in real-time on the Army of Awesome site, through their own Twitter accounts.

Army of Awesome members can either create custom answers for the Twitter questions or choose from a selection of pre-prepared answers which are then automatically sent as a reply from your Twitter account to the user with a Firefox quandary. To sign up for the Army of Awesome, simply go to the official Mozilla Army of Awesome site and connect your Twitter account through OAuth.

Link